FAQs

ORDERING

Do I need to have an account to place an order?
What if I forget my password?
What if I entered the wrong email address?
What payment methods do you accept?
How secure is my online order?
How do I change or cancel my order?
Can I change my shipping address after placing an order?
When will my order arrive?
How do I track my order?
Can I use several discount codes in one order?
What do I do if there are items of my order missing?

SHIPPING

When will my order be processed?
How will my order be shipped?

RETURNS

How do I return an item?
Will shipping be covered for my returns?
What if the item(s) I received are defective/incorrect/damaged?
How long is the returns process?
When will I receive my refund?